At Perrys, we value your feedback and are dedicated to providing exceptional customer service. If you have a issue, we will investigate it thoroughly and work diligently to resolve it to your satisfaction.

When you submit, we will acknowledge it promptly and provide you with a reference number. Our team will then investigate the matter carefully, gathering all relevant information. Once our investigation is complete, we will provide you with a clear and concise response, outlining the steps we have taken to address your concerns.

We will take appropriate action to resolve the issue to your satisfaction. If you are not satisfied with the initial resolution, you have the option to escalate your complaint to a higher level within our organization.

We believe in open communication and transparency, and we are committed to providing you with a fair and efficient resolution to any issue reported.

We aim to acknowledge your feedback within 24 hours and provide a resolution within 7 working days, however, complex issues may take longer.

If you are not satisfied with the initial resolution, you have the right to escalate your complaint to a higher level within our organization. We will provide you with the necessary contact information.

JudgeService is our dedicated resolution management system. It's a tool we use to log, track, and resolve any issues or complaints raised by our customers. By using JudgeService, we can efficiently manage the complaint process, ensuring timely responses and resolutions.