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FAQs

Updated 5th January  2021

Following the Government announcement regarding full national lockdown as of midnight 5th December, we've made some changes to the way we operate whilst remaining open for business.

Customers can collect a vehicle which has been purchased or reserved on our website or via the telephone directly from our dealerships.  The change is that the handover will be completed outside. All vehicle handovers will take place in an outside handover area and full social distancing measures will be in place to ensure the safety of both our customers and colleagues. Home delivery options are available. Please contact us at enquiries@perrys.co.uk for  further information. Our service departments will remain open from Monday to Friday for service, MOT and repairs.

Here are some of the questions our customers have been asking us since the government announcement. We'll keep this updated as the situation develops. Please contact us using enquiries@perrys.co.uk if you'd like to know anything else. Thank you for your patience & for working with us to ensure our dealerships are a safe place to visit and work.

 

 

Perrys - Customer safety from Perrys Motor Sales on Vimeo.

 

 

Sales 

Are you open? Only for Online Sales

Our sales showrooms and external display areas will not be open to the public from 30 December until further notice. However, our sales teams will be in the dealerships to continue car sales remotely and we will be able to send you videos, talk to you via video/phone and meet your needs almost as well as if you were with us.  Customers can still collect a vehicle which has been purchased either online or via the telephone directly from our dealerships, though the handover will be outside. All vehicle handovers will take place from a designated exterior handover area and full social distancing practices will be in place to ensure both colleague and customer safety. Home delivery options will also be available, and all handled in a COVID-19 safe manner.

What's happening with my rental booking? The rental side of our business will remain open. Please email enquiries@perrys.co.uk if you have any questions.

I'm due to pick up my new car in the coming weeks whilst we are being asked to stay at home, what will happen now?
We'll be in touch to rearrange your collection as soon as possible. Please note customers can still collect a car or van which has been purchased either online or via the telephone directly from our dealerships, though the handover will be outside so bring a coat. All vehicle handovers will take place from a designated exterior handover area and full social distancing practices will be in place to ensure both colleague and customer safety. Home delivery options will also be available, and all handled in a Covid safe manner.

I have an outstanding finance application with yourselves, how will this be affected?
If we haven't already contacted you about your application, we'll be in touch as soon as we reopen. It's possible we may need to resubmit your application at that time, but we'll discuss it with you first.

I want to part exchange my vehicle, am I still able to do this?
Our teams will be in the dealerships to continue used car sales remotely and we will be able to send you videos, talk to you via video/phone call and meet your needs almost as well as if you were with us.  Please email enquiries@perrys.co.uk to book an appointment.

I’ve put a deposit down on a vehicle, what happens now?
We will contact you in the normal way either by phone or video to schedule an appointment.  Please email enquiries@perrys.co.uk if you have any concerns.

I’ve seen a car I really like on your website, can I buy it?
Yes, you can reserve online and get in contact with our sales teams will discuss your requirements remotely either by phone call or video.

I’m due to return my car at the end of its PCP agreement – should I just hang onto it?
Yes, please keep your vehicle until we reopen our showrooms. Please contact the finance company shown on your paperwork with any additional queries.

 

Service

Perrys Service/MOT and Bodyshop - Continue normal opening hours

All our sites have contactless handover, personal and vehicle protective equipment, scheduled appointments and social distancing measures in place to ensure we continue to operate in accordance with COVID-19-secure guidelines.

My vehicle has broken down. What shall I do?
Our service departments will be operating as normal to help with MOTs, servicing and accident repair across all of our sites. To book an appointment please email us enquiries@perrys.co.uk.

I have a problem with a vehicle I bought from Perrys recently. How can you help?
We're sorry to hear that there's a problem with your vehicle, please contact us at enquiries@perrys.co.uk and we will do our best to get back to you and get it sorted as soon as possible.

My vehicle is in your workshop for repair. Will it be repaired now that we are in lockdown?
Service departments are operating as normal to help with MOTs, servicing and accident repair across all of our sites.  So, your vehicle will be repaired as normal.

I’m due a service/MOT for my car in the coming weeks whilst we are being asked to stay at home, am I still able to carry these out?
Yes – as our service departments are classed as essential, and will therefore be operating as normal to help with MOTs, servicing and accident repair across all of our sites.

I have a booking with Perrys for some work to be carried out, what will happen now?
Our service departments will be operating as normal so your appointment will still be valid.  However, if you would like to rearrange please contact us.

There’s a mechanical problem with my vehicle, can you repair it?
Yes – Our service departments will be operating as normal.

I have a warning light displaying on my dash/my vehicle is in limp mode, what do I need to do?

Servicing and maintenance are available. To book an appointment please email us enquiries@perrys.co.uk

Are you still honouring the manufacturer’s or extended warranty on my vehicle?
Yes, we are in most cases. Please contact us to discuss your individual circumstances.

My service is due, will the warranty be affected if the service is not carried out because I have to stay at home?
The manufacturers have a mileage and time window in which you need to have your service carried out to protect your warranty, although some manufacturers may choose to offer more flexibility during the current period.

I have a puncture and I do not have a spare tyre or inflation kit, what should I do?
Servicing and maintenance are available, please email us enquiries@perrys.co.uk

If you've lost your locking wheel nut key, we may still be able to help. If you have a spare tyre or inflation kit, please follow the guidelines in your vehicle owner's manual.

I have a Service Plan, I cannot leave my home, so cannot have my car serviced. What should I do?
Please contact us to book in your service as soon as it’s convenient for you. Please call us or email enquiries@perrys.co.uk if you’d like to discuss this.

I have a Service Plan with Perrys but I'm not working and can't afford the payments right now. What should I do?
If you can't keep up with your payments you may be able to take a payment break. We can then look at either catching up with the payments at a later date or rescheduling the plan to make up the missed payments in future collections. Please email enquiries@perrys.co.uk if you’d like to discuss this.

I have parts on order with Perrys, will I still get the parts?
Yes. If you have any queries, please email enquiries@perrys.co.uk

I have a fleet vehicle and I have a problem with it. What should I do?
We’re are still open across all our locations. Please contact your fleet management company, who should be able to assist.

I have one of your loan cars, how long am I insured for?
Whilst your driving licence is valid, the insurance on the loan car will continue. Please refer to the loan car agreement for the terms and conditions. If you transferred your insurance onto our loan car, please check with your insurance provider that you are still covered fully comprehensively, as per our agreement with you.

 

For all customers entering our Dealerships:

The wearing of a face covering for Aftersales and Parts customers attending our dealerships by appointment is mandatory (as well as our colleagues). Please ensure you have this in place prior to arrival  -without a face covering you may be turned away. For more details and exemptions see https://www.gov.uk/coronavirus

 

Finance 

I can’t afford to keep making payments on my finance agreement, who do I need to discuss the situation with?
Please contact the finance company and they'll be able to talk through your options.  See below details of Finance Company contacts:

Lender  Company                             Contact Number              Finance Company Contact Email Address

Ford Motor Credit                           03457 125490                    https://www.ford.co.uk/finance/support/contact-us

Mazda Finance                                0800 085 1759                   customerservices@santanderconsumer.co.uk

Vauxhall Finance                             0344 871 2222                   C19Assistance@vauxhallfinance.com

MG/Santander Finance                 0800 085 1759                    customerservices@santanderconsumer.co.uk

Hyundai Car Finance                      0800 085 1954                   customerservices@hyundaifinance.co.uk

Citroen/Peugeot Finance              0345 313 3805                    www.psa-finance.co.uk

SEAT Financial Services                  0370 333 4446                   customerservices@vwfs.co.uk                                  

Kia Finance                                       0800 085 1925                   customerservices@kiafinanceuk.co.uk

Northridge                                        0800 917 0931                   customerhelp@northridgeuk.com

 

*All information is correct at time of publishing but may change to reflect this ever-changing situation.