FAQs

Updated 1st June 2020

 

We are delighted to be able to start reopening our dealerships from Monday 1st June in line with government guidelines. 

 

Safety

 

Safety is our number one priority and we have been busy working on how we keep our customers and colleagues safe.  All of our sites are being set up with social distancing measures. Signage will inform everyone that we are operating social distancing, hand sanitisers will be readily available, desks will have screens and we’ll be taking cashless payments.  

 

Reopening Schedule by Region

 

NORTH WEST

1st June 2020:

  • Perrys Preston (Vauxhall, Mazda, Kia)

  • Perrys Blackburn (Peugeot, SEAT)

  • Perrys Bury (Vauxhall)

3rd June 2020:

  • Perrys Burnley (Vauxhall, Kia)

  • Perrys Bolton (Peugeot, SEAT)

  • Perrys Nelson (Peugeot, Citroen)

8th June 2020:

  • Perrys Colne (Mazda)

  • Perrys Blackburn (Mazda)

 

EAST MIDLANDS

1st June 2020:

  • Perrys Chesterfield (Ford)

  • Perrys Mansfield (Ford, Mazda)

  • Perrys Retford (Ford)

3rd June 2020:

  • Perrys Worksop (Ford, Kia)

8th June 2020:

  • Perrys Alfreton (Ford)

 

YORKSHIRE

1st June 2020:

  • Perrys Barnsley (Vauxhall, Mazda, Citroen)

  • Perrys Doncaster (Vauxhall)

  • Perrys Rotherham (Vauxhall, Kia)

  • Perrys Swinton (Vauxhall)

3rd June 2020:

  • Perrys Huddersfield (Vauxhall, Citroen)

8th June 2020:

  • Perrys Huddersfield (Mazda)

 

BUCKINGHAMSHIRE

1st June 2020:

  • Perrys Milton Keynes (Peugeot, Citroen)

  • Perrys Aylesbury (Ford, SEAT, Vauxhall, Renault, Dacia, Peugeot)

  • Perrys High Wycombe (Ford)

8th June 2020:

  • Perrys Luton (Hyundai)

 

KENT

1st June 2020:

  • Perrys Dover (Vauxhall, Ford, Mazda)

  • Perrys Sittingbourne (Vauxhall)

3rd June 2020:

  • Perrys Canterbury (Vauxhall, Mazda)

  • Perrys Broadstairs (Vauxhall)

Please contact us using enquiries@perrys.co.uk if you'd like to know anything else.

 

Service

 

My vehicle has broken down. What shall I do?
We are starting to reopen our sites as per the above schedule – please email enquiries@perrys.co.uk. We'll do our upmost to keep you mobile in one of our courtesy vehicles if we have one available. If you are a keyworker then please use the email address keyworker@perrys.co.uk.

 

I have a problem with a vehicle I bought from Perrys recently. How can you help?
We're sorry to hear that there's a problem with your vehicle, please email enquiries@perrys.co.uk and we will do our best to get back to you and sort it as soon as we are able to.

 

My vehicle is in your workshop for repair. Will it be repaired?
All customers with vehicles in our workshops should have been contacted. If you haven’t been, please email enquiries@perrys.co.uk.

 

I’m due a service/MOT for my car in the coming weeks whilst we are being asked to stay at home, am I still able to carry these out?
We are starting to reopen our dealerships from the 1st June.  We are contacting all customers who were due a service or MOT during the lockdown period to get them booked in as quickly as possible.  Please do not call us unless absolutely necessary and rest assured we will be in touch with you soon.
Cars, vans and motorcycles with an MOT expiry date of 30 March 2020 onwards now have a 6-month extension due to the current conditions, so you won't need to arrange an MOT unless it expires before then.

 

I have a booking with Perrys for some work to be carried out, what will happen now?
We are contacting all customers who have made bookings with us now and are working through the list as quickly as possible. If you would rather contact us, please email enquiries@perrys.co.uk.

 

There’s a mechanical problem with my vehicle, can you repair it?
We are starting to reopen our dealerships.  Please contact enquiries@perrys.co.uk and we will do our best to get you back on the road as quickly as possible. If you are a keyworker then contact us at keyworker@perrys.co.uk.

 

I have a warning light displaying on my dash/my vehicle is in limp mode, what do I need to do?
We are starting to reopen our dealerships.  Please contact enquiries@perrys.co.uk and we will do our best to get you back on the road as quickly as possible. If you are a keyworker then contact us at keyworker@perrys.co.uk.

 

Are you still honouring the manufacturer’s or extended warranty on my vehicle?
Yes, we are in most cases. Please contact us to discuss your individual circumstances at enquiries@perrys.co.uk.

 

My service is due, will the warranty be affected if the service is not carried out because I have to stay at home?
The manufacturers have a mileage and time window in which you need to have your service carried out to protect your warranty, although some manufacturers may choose to offer more flexibility during the current period.

 

I have a puncture and I do not have a spare tyre or inflation kit, what should I do?
We are starting to reopen our dealerships.  Please contact enquiries@perrys.co.uk and we will do our best to get you back on the road as quickly as possible. If you are a keyworker then contact us at keyworker@perrys.co.uk. If you've lost your locking wheel nut key, we may still be able to help. If you have a spare tyre or inflation kit, please follow the guidelines in your vehicle owner's manual.

 

I have a Service Plan, I cannot leave my home, so cannot have my car serviced. What should I do?
We are starting to reopen our dealerships from the 1st June.  We are contacting all customers who were due a service or MOT during the lockdown period to get them booked in.  Please do not call us unless absolutely necessary and rest assured we will be in touch with you soon.

 

I have a Service Plan with Perrys but I'm not working and can't afford the payments right now. What should I do?
If you can't keep up with your payments you could take a payment break. We can then look at either catching up with the payments at a later date or rescheduling the plan to make up the missed payments in future collections. Please email enquiries@perrys.co.uk if you’d like to discuss this.

 

I have parts on order with Perrys, will I still get the parts?
Our parts departments are now open. If you have any queries, please email enquiries@perrys.co.uk.

 

I have a fleet vehicle and I have a problem with it. What should I do?
We are starting to reopen our dealerships.  Please contact enquiries@perrys.co.uk and we will do our best to get you booked in as quickly as possible. If you are a keyworker then contact us at keyworker@perrys.co.uk.

 

I have one of your loan cars, how long am I insured for?
Whilst your driving licence is valid, the insurance on the loan car will continue. Please refer to the loan car agreement for the terms and conditions. If you transferred your insurance onto our loan car, please check with your insurance provider that you are still covered fully comprehensively, as per our agreement with you..

 

Sales

 

Are you open?

We are starting to reopen our dealerships as per the schedule detailed above.  You can browse our website and contact is in the usual way. You are also able to reserve a used vehicle for just £99.

 

What's happening with my rental booking?
Our rental department is reopening on the 1st June.  Please email enquiries@perrys.co.uk if you have any questions.

 

I'm due to pick up my new car in the coming weeks whilst we are being asked to stay at home, what will happen now?
Now we are reopening, our sales departments are prioritising contacting customers with outstanding vehicle deliveries to get these completed as soon as possible.  Please look out for our call or contact enquiries@perrys.co.uk if you have any questions!

 

I have an outstanding finance application with yourselves, how will this be affected?
If we haven't already contacted you about your application, we'll be in touch very soon. It's possible we may need to resubmit your application at that time, but we'll discuss it with you first. Please look out for our call or contact enquiries@perrys.co.uk if you have any questions!

 

I want to part exchange my vehicle, am I still able to do this?
Please contact us in the usual way, and we'll be delighted to help.

 

I’ve put a deposit down on a vehicle, what happens now?
If we haven't already been in contact about your purchase, then we will be very soon! Look out for our call or email enquiries@perrys.co.uk if you have any concerns.

 

I’ve seen a car I really like on your website, will it still be for sale when you reopen?
We are reopening as per the schedule above.  You can browse our website and contact us in the usual way.  You can also reserve a vehicle for just £99! 

 

I’m due to return my car at the end of its PCP agreement – should I just hang onto it?
Yes, we will be in touch very soon to discuss the vehicles return. Please contact the finance company shown on your paperwork with any additional queries.

 

I can’t afford to keep making payments on my finance agreement, who do I need to discuss the situation with?
Please contact the finance company shown on your paperwork, they'll be able to talk through your options.

 

Information correct at time of publication.