FAQs

Updated 30th March 2020

Here are some of the questions our customers have been asking us since the government announcement on 23rd March. We'll keep this updated as the situation develops. Please contact us using enquiries@perrys.co.uk if you'd like to know anything else.

 

Service

My vehicle has broken down. What shall I do?
A small number of our sites are open for essential vehicle repairs for key workers only – please email keyworker@perrys.co.uk. We'll do our upmost to keep you mobile in one of our courtesy vehicles if we have one available.

I have a problem with a vehicle I bought from Perrys recently. How can you help?
We're sorry to hear that there's a problem with your vehicle, please email enquiries@perrys.co.uk and we will do our best to get back to you and sort it as soon as we are able to.

My vehicle is in your workshop for repair. Will it be repaired now that we are in lockdown?
All customers with vehicles in our workshops should have been contacted. If you haven’t been, please email enquiries@perrys.co.uk.

I’m due a service/MOT for my car in the coming weeks whilst we are being asked to stay at home, am I still able to carry these out?
We only have a small number of sites open for essential repairs and maintenance for key workers. If this applies to you, please email keyworker@perrys.co.uk.
Cars, vans and motorcycles with an MOT expiry date of 30 March 2020 onwards now have a 6-month extension due to the current conditions, so you won't need to arrange an MOT unless it expires before then.

I have a booking with Perrys for some work to be carried out, what will happen now?
We are contacting all customers who have made bookings with us now and are working through the list as quickly as possible. If you would rather contact us, please email enquiries@perrys.co.uk.

There’s a mechanical problem with my vehicle, can you repair it?
We’re only open at a small number of locations for essential repairs and maintenance for key workers. If this applies to you, please email keyworker@perrys.co.uk.

I have a warning light displaying on my dash/my vehicle is in limp mode, what do I need to do?
We’re only open at a small number of locations for essential repairs and maintenance for key workers. If this applies to you, please email keyworker@perrys.co.uk

Are you still honouring the manufacturer’s or extended warranty on my vehicle?
Yes, we are in most cases. Please contact us to discuss your individual circumstances once we reopen.

My service is due, will the warranty be affected if the service is not carried out because I have to stay at home?
The manufacturers have a mileage and time window in which you need to have your service carried out to protect your warranty, although some manufacturers may choose to offer more flexibility during the current period.

I have a puncture and I do not have a spare tyre or inflation kit, what should I do?
We’re only open at a small number of locations for essential repairs and maintenance for key workers. If this applies to you, please email keyworker@perrys.co.uk. If you've lost your locking wheel nut key, we may still be able to help. If you have a spare tyre or inflation kit, please follow the guidelines in your vehicle owner's manual.

I have a Service Plan, I cannot leave my home, so cannot have my car serviced. What should I do?
Please contact us to book in your service as soon as we reopen. If you’re a key worker and have an urgent need, please email keyworker@perrys.co.uk.

I have a Service Plan with Perrys but I'm not working and can't afford the payments right now. What should I do?
If you can't keep up with your payments you could take a payment break. We can then look at either catching up with the payments at a later date or rescheduling the plan to make up the missed payments in future collections. Please email enquiries@perrys.co.uk if you’d like to discuss this.

I have parts on order with Perrys, will I still get the parts?
We’ve been doing our best to continue to supply all parts ordered prior to our parts departments closing on 27th March. If you have any queries, please email enquiries@perrys.co.uk.

I have a fleet vehicle and I have a problem with it. What should I do?
Unfortunately we’re now only open at a small number of locations for essential repairs and maintenance for key workers. Please contact your fleet management company, who should be able to assist.

I have one of your loan cars, how long am I insured for?
Whilst your driving licence is valid, the insurance on the loan car will continue. Please refer to the loan car agreement for the terms and conditions. If you transferred your insurance onto our loan car, please check with your insurance provider that you are still covered fully comprehensively, as per our agreement with you..

 

Sales

Are you open?

We’re only open at a small number of locations for essential repairs and maintenance for key workers. If this applies to you, please email us at keyworker@perrys.co.uk. All sales departments are temporarily closed.

What's happening with my rental booking?
The rental side of our business will be closing on Friday 27th March until the current government restrictions are lifted. All rental customers with bookings after this date will be offered a refund.  Please email enquiries@perrys.co.uk if you have any questions.

I'm due to pick up my new car in the coming weeks whilst we are being asked to stay at home, what will happen now?
We'll be in touch to rearrange your collection as soon as we're able to reopen.

I have an outstanding finance application with yourselves, how will this be affected?
If we haven't already contacted you about your application, we'll be in touch as soon as we reopen. It's possible we may need to resubmit your application at that time, but we'll discuss it with you first.

I want to part exchange my vehicle, am I still able to do this?
Please contact us again when we reopen our showrooms, and we'll be delighted to help.

I’ve put a deposit down on a vehicle, what happens now?
If we haven't already been in contact about your purchase, we'll need to make arrangements for when we reopen. Please email enquiries@perrys.co.uk if you have any concerns.

I’ve seen a car I really like on your website, will it still be for sale when you reopen?
Whilst we can't provide any guarantees around the availability of stock, please email enquiries@perrys.co.uk so that we can register your interest.

I’m due to return my car at the end of its PCP agreement – should I just hang onto it?
Yes, please keep your vehicle until we reopen our showrooms. Please contact the finance company shown on your paperwork with any additional queries.

I can’t afford to keep making payments on my finance agreement, who do I need to discuss the situation with?
Please contact the finance company shown on your paperwork, they'll be able to talk through your options.

Information correct at time of publication.